Shipping Cost & Returns Policy

Transparent delivery options and a simple returns process — designed for our global community.

Shipping Methods

Express & Economic Options

Express (DHL)

DHL is our expedited partner. Competitive rates apply from 500 g (0.5 kg) and up. Final shipping cost is calculated and displayed at checkout.

Economic Postal

Economy shipping rates vary by destination and weight. Costs are automatically shown at checkout. Parcels are sent via certified, trackable postal services.

Heads-up: Postal deliveries typically require pickup at your local branch rather than direct mailbox drop in many countries.
Smart Shipping

Tips to Optimize Your Rate

  • The cart shows total weight. Consider adding items to reach the next bracket and lower your per-item shipping cost.
  • Packaging adds approximately ~40 g to the shipment.
  • Enter a deliverable address and monitor tracking to avoid storage fees or returns.
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At a Glance

What You’ll See at Checkout

  • All available carriers & service levels for your address.
  • Real-time shipping cost by weight and destination.
  • Estimated delivery window (see regional table).
Transit Times

Estimated Delivery by Region

Windows reflect average timelines once dispatched. Customs inspections may extend delivery in certain countries.

Economy vs. DHL Express — typical delivery ranges (business days)
Region Economy DHL Express
North America15–30 days3–5 days
South America25–35 days3–5 days
Europe20–45 days3–5 days
Australia / Oceania30–45 days3–5 days
Asia30–45 days3–5 days
Africa30–45 days3–5 days
Antarctica30–45 days3–5 days

Timeframes are estimates; remote areas may vary.

Returns & Replacements

Shop with Confidence

Inspect your order upon delivery. If you receive damaged or defective merchandise, contact us at sales@shamandealer.com. We will arrange a refund or exchange.

If you’re not satisfied, you may return items within 60 days of receipt for an exchange, store credit, or a full refund (excluding shipping charges). All products are guaranteed.

Start a Return Email Support
Additional Shipping Terms

Important Notes

No Cash on Delivery
We do not ship cash on delivery.
Address & Pickup
We ship to the address registered at checkout. If the carrier cannot locate the consignee, a pickup notice is left for collection at the nearest post office. Parcels are not left with custodians/caretakers/guardians.
Communication
We do not place phone calls stating that your package has been shipped; tracking is sent via email.
Business Days
Saturdays, Sundays and holidays are not considered delivery days. Weekend orders are processed on Monday.
Delays & Force Majeure
We make every effort to meet stated timelines; however, we are not liable for delays or losses caused by carriers or unforeseen events. If your package is not delivered within the indicated period, we will open an investigation with the carrier and proceed to a full refund if the case warrants.
Undelivered & Returned Parcels
If a package is not delivered and returns to us, during the return transit we cannot reship or refund. We’ll contact you once it arrives back at our office.
Local Regulations
By purchasing, you acknowledge the products are legal to import to your country and do not violate local law. The sale and handling of our products in Peru is legal.
We’re Here to Help

Questions about shipping or a return?

Reach out and our team will guide you through options for your destination.

Contact Form sales@shamandealer.com